Resume
Experience
Jan'22 to Present
Project Manager
Wipro Ltd
Delhi-NCR, India
As a professional in project and program management, I have extensive in both waterfall and agile development programs/projects. I am well-versed in project initiation, planning, execution, monitoring & controlling and delivery along with post-production support. Additionally, I have expertise in overseeing comprehensive planning, resource allocation, execution, monitoring, and evaluation to ensure successful delivery of government programs. I am skilled in conducting RAID analysis, performing RCA, handling issue identification, communication, resolution, documentation, and follow-up to ensure effective and efficient escalation management. Lastly, I am experienced in release planning, go-live, and post-production closures, as well as managing on-the-ground client interactions, addressing needs, concerns, and expectations to foster positive relationships.
Oct'19 To Dec'21
Project Manager
DiGiSpice
Pune,Maharashtra
Initiated projects, developed Plan, managed costs, time and Scope, along with monitoring and controlProjects/Programs/CR, deliver project/CR successfully as per the customer exception. Work closely withClient and other stakeholders.• RAID (Risk, assumptions, issues, dependencies) Analysis.• Manage consolidation and transformation projects.• Release alignment, planning, go live and postproduction issue closers.• On ground client and other stakeholder management• Client management, conflict management, onshore and offshore model execution, Cross functionalteam management.• Successfully delivered 8+ projects during merger for one of the Major Telecom Client along with regulardemands and change requests.• Validating and managing challenging requirement and documenting them to get the sign off.• Monitored customer quality metrics and took proactive steps to implement resolutions and Coordinateddelivery of agreed solutions and in full accordance with outlined cost, scheduling, and quality
01-2022 to Present
Customer Success Manager
Braahmam Net Solution
Noida, Uttar Pradesh
Monitor complete Project Management life cycle. Analyzed architecture design, scoping, implementation, testing, and deployment needs to define project requirements. Developed and administered project budgets. RAID (Risk, assumptions, issues, dependencies) Analysis. Release planning, go live and postproduction closers. Client management, conflict management, onshore and offshore model execution, Cross functional team management (30+ members), People Manager.
As a project manager, I have monitored the complete project management life cycle and worked closely with clients to deliver projects as per expectations. I have conducted RAID analysis, release planning, go-live, and post-production closures. I have managed clients, conflicts, cross-functional teams, and reviewed all customer requirements to understand project scope while managing internal delivery mechanisms. I have also monitored metrics and developed actionable insights to improve efficiency and performance, led process improvement and problem-solving efforts to create standard procedures, and played an instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
Apr'14 To June'18
Spice Digital Ltd.
Pune,Maharashtra
Project Manager
Braahmam Net Solution
Jun'12 To Apr'14
Project Coordinator
Noida, Uttar Pradesh
• Coordinated multiple projects from project start through delivery by prioritizing needs and delegating
assignments.
• Formulated complete project plans and coordinated design, development, design, and delivery efforts.
01-2022 to Present
Business Analyst
Microcell System
Noida, Uttar Pradesh
Analyzing and documenting requirements and freeze. Analyzed key aspects of business to evaluate factors driving results and summarized into presentations. Initiate Requirement Analysis and Requirement documentations.
Education
Jun'09 To Jun'11
PGDM - IT/Marketing
Jaipuria Institute of Management Studies
Ghaziabad, Uttar Pradesh
I pursued my Master's Degree in Business Administration. This program equipped me with a strong foundation in business principles and management concepts.
Jun'05 To Jul'09
B.Tech. IT
Graphic Era University
Dehradun
I completed my bachelor in Technology, from Dehradun, India. This laid the groundwork for my academic journey and instilled in me a passion for continuous learning and development.
Professional skillset
Project Management
Strategic Planning
Team Leadership
Agile Methodologies
Languages
English (proficient)